Intelligent bots are computer programs that leverage
artificial intelligence to
enable natural conversations with people. The latest
advancements in machine
learning, the convergence of compute power are bringing
artificial intelligence
into the mainstream. Intelligent bots will transform the
industry and would
improve the customer experience.
Intelligent bots are offering users to utilize a messaging
app to type in simple
English requests to services like Uber. It should be noted
that Google spent
almost 20 years in perfecting how to respond to text query.
Intelligent bots
have to learn a lot from Google’s lessons in natural
language interpretation,
artificial intelligence, user interface.
How Google led the way with less text
Google has been the master of returning the most relevant
research to a
textual query. Around seven years ago, it began interpreting
the intent of
queries and giving answers to queries above search
results. Over the years,
Google’s cards have evolved into highly interactive apps
covering from
weather to music, lyrics and flights.
Google understands shorthand English like “flights from SF
to LA” and returns
interactive cards in the search results. An interactive card
is a much more
efficient user interface than messaging back and forth with
a bot.
Google’s interactive card apps
Intelligent Bots will soon move to this methodology of using
a full-screen micro
app for more complex interactions. To drive the point home
that text-only
interaction sucks, a few years ago Google killed its
SMS search product after its
interactive cards and micro apps became fully entrenched in
smartphones.
Choosing the right medium for the message
People would wait until they are using a computer to write a
document rather
than attempting to do it on a phone. While the natural
language intelligent
bots are suited to different tasks in different contexts.
When using a voice-only
interface, interactions are limited to simple questions and
answers. When
typing into a Smartphone, a more complex query can return a
more interactive
card or micro app.
Emerging intelligent bot platforms need to become micro app
platforms
So what does this all mean for messaging platforms such as
Slack and Facebook
Messenger that are supporting intelligent bots? Intelligent
bots would soon
need to augment their APIs so that card apps, micro apps
can flourish within
platforms.
Supporting card apps and micro apps will require a new
generation of
lightweight HTML APIs like Google’s card API. Google
also responds to simple
queries before they are even complete. It is yet another
feature that
messaging platforms will likely soon add.
Google’s search now answers some queries while you’re typing
With some queries, intelligent bots should answer your
question before you
even submit it. As Google is now doing in Google Chrome for
some queries like
the weather and stock quotes.
Intelligent bots should message you when something of
particular interest to
you happens. Presently, intelligent bots are quite verbose
and spit out
everything that happens in a source system.
Google Now proactively sends you push notifications and
interactive cards
apps based on your context and interests.
An emerging platform war for developers
In the enterprise, users could expect that all of their enterprise
tools are
queryable and offer proactive, interactive cards and micro
apps.
The value of intelligent bots for the enterprise user is
becoming clear.
Intelligent bots will augment intelligence in context of
conversations, push
relevant information to employees and optimize workflows.
Artificial intelligence is a concept everyone is familiar
with. Even if your only
experience of AI is from watching films, there is no trouble
understanding bots.
Intelligent bots are computer assistants. They will appear
in your favourite
messaging app including Facebook Messenger and Skype. You
can use them for
booking flights, hotels, ordering takeaway etc.
The bots are essentially virtual assistants, much like
Alexa, Siri and Cortana, but
they communicate through text rather than speech.
Could bots replace apps?
Bots let you use natural language to get tasks done. As bots
increase in their
capabilities, we would start to use apps less. If you want
to buy something
locally, you search for a product and then get directions in
Google maps. Bots
can do all this for you: no need to search Google, no need
to launch Uber app.
Are Bots the future?
Yes it is true that that bots will be limited by the
platforms on which they run.
Using Facebook Messenger or Skype on an iPhone, it will be
limited by what
iOS can do. But Google is also busy building bots, and it
will be fascinating to
see what appears in both Android N and iOS 10.
In the next few months, we can expect bots to start
appearing in the big
messaging apps.
Intelligent bots are a set of algorithms that are designed
to perform tasks
automated with least manual intervention. They can perform
redundant tasks
with high speed, better efficiency and expertise. They are
majorly used for
labor -intensive and error-prone tasks. Bots are basically
an extension of
machines interacting with the human beings.
Intelligent bots are used for running scripts on net or
investigating huge
volume of data on internet. Bots find maximum usage as web
crawlers for
analyzing, saving information from large number of web
servers at high speed.
Bots are utilized in healthcare for maintaining
database of medical
information. It also provide answers to users’ queries
according to the
symptoms automatically.
In retail sector, many brands use bots for
automated customer assistance. Bots
use AI to do things uniquely, like humans do. They can help
you schedule your
travel, guide you, manage your office, do instant messages,
check weather etc.
Bots are being trained to acquire human personality as
accurately as possible.
They observe how humans behave, perform tasks, react to
situations, follow
the way they speak and imitate them as well. But the
companies are still
working on polishing these bots and admit that they still
have a long way
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